Nico Zappiello

Frequently Asked Questions

For Customer Service, please contact us at:

info@nzappiello.com

 

When can I expect to receive my order?

We ship our shoes directly from our factories in Italy, with no extra cost to you. Typical ground delivery can take 3-6 business days depending on your location. We ship domestic and international orders via DHL. Expedited shipping options are available at checkout. Please note, our carriers do not pick up on weekends or holidays; orders placed during this time will ship on the next business day.

Please note, this is the time it takes for the package to arrive at your country's customs agency.

Import duty, taxes, and brokerage fees are included! 

Do you offer resole or refurbishing services on all of your shoes?

Only on our TIMELESS Collection. 8-to-8 and FREETIME are designed for maximum comfort and durability and cannot be resoled. Because our TIMELESS Collection is created using the Blake Rapid Construction method, we can easily take loving care of your shoes, for a lifetime.

To have your Nico’s resoled, simply send your TIMELESS shoes back to us, either in the designated shipping bag your shoes came in or your own personal packaging. Make sure you log in to your personal account at nicozappiello.com and print and fill out the shoe resoling service form. Please place the completed form in the package with your shoes and send to the address below. This will allow us to contact you when your shoes are good as new and ready to send back to you!

Please ship to:

NICO ZAPPIELLO
PO Box 1749
Hoboken, NJ 07030

(This is a destination where we can collect the shoes. From here, shoes will be sent directly to the original factory. There your shoes will be professionally resoled by our Italian artisans.)

What is your return policy?

Any Nico shoes can be returned 8 days after order received, without obvious wear and tear. We rarely have to deal with this because most all of our customers LOVE every pair they buy! But we want you to be completely satisfied, and we will work with you to keep you happy.

Please ship to:

            NICO ZAPPIELLO
            PO Box 1749
            Hoboken, NJ 07030